# Switch From Unifi to Maxis Fiber

This is the process of how I switched from [TM Unifi](https://unifi.com.my/) 100 Mbps plan to [Maxis Fiber](https://www.maxis.com.my/en/broadband/) 300 Mbps plan in January 2023. This is done through an agent.

# Benefits

* 6 months free. Under 2 years contract, you will be charged for the first 2 months, no charge from 3<sup>rd</sup> till 8<sup>th</sup> month. Resume charging from 9<sup>th</sup> month onward.
    
* I subscribe to RM 149/mth (300 Mbps) plan. On average, I am paying RM 111.75 per month within 2 years period. \[$149 x 18 months ÷ 24 months\] Previously I was paying RM 129/mth for Unifi 100 Mbps plan. The stated figures exclude SST.
    

It comes with a free, *lousy* WiFi 6 router. I don't consider it a benefit. I will give a detailed description of this router in a separate [post](https://tech.mrleong.net/about-maxis-wifi-6-router).

# Process

I need to send the following to the agent:

* Email address
    
* Copy of Recent Unifi bill
    
* Copy of IC, front and back, watermarked with "For Maxis Fiber Use Only"
    

On the following day, the agent sent me a Transfer Request Code. I have to present this code in any [TM Point](https://unifi.com.my/support/find-tm-point) (can't be done online or over the phone).

# At TM point

When you are at TM Point, you have to mention that you are switching from Unifi to Maxis Fiber. **DO NOT** say that you are terminating your Unifi account. I filled up a form, queued, and walk to the assigned counter. An officer will ask for the Transfer Request Code. The officer then request an advance payment of 1 month based on the current subscribed Unifi plan. eWallet payment is not accepted, you have to pay by cash or debit/credit card.

# Maxis Installation

After visiting TM Point I inform the agent. Within a week, Maxis contacted me to schedule a technician to perform the installation. On the installation day, the technician installs a new router and I can keep the existing router given by TM. I am not sure if the technician replaced the modem, as the modem looks the same as the one previously given by TM.

Internet is ready immediately upon installation. I connect to 5 GHz WiFi and performed speed to ensure I get 300 Mbps.

Reference: [Fibre Transfer Request Guide](https://www.maxis.com.my/en/fibre-transfer-request-guide/)